Terms & Conditions
GLOBAL FORMULAS PROTECTION POLICY
Most of our packages arrive extremely fast, but carriers can occasionally lose, mis-scan, or damage shipments. Global Formulas Protection ensures a quick replacement if something goes wrong.
What Is Global Formulas Protection?
Global Formulas Protection is optional shipping insurance covering:
Lost packages
Stolen packages (with required proof)
Damaged items
Replacements only — no refunds.
If You Do NOT Purchase Protection
If you decline protection:
You must file claims directly with USPS, UPS, or FedEx.
Global Formulas cannot guarantee replacements for lost, stolen, or damaged items.
Carrier timelines apply.
Stolen Package Requirements
A package may be considered stolen if it is marked “Delivered” but cannot be found.
To approve a stolen-claim, ALL of the following must be provided:
Police report filed by the customer
Video or photo evidence (Ring/Nest/security camera footage or clear photographic proof)
Confirmation no one at the address received it
Important:
Carrier delivery photos or GPS-verified scans count as proof of delivery.
Without actual evidence of theft, stolen claims cannot be approved.
Lost Package Policy
A package is considered lost when:
Tracking has no updates for 7 days (domestic) or 20 days (international), or
72 hours have passed beyond the last estimated delivery date with no updates.
Claims must be filed within 30 days.
Damaged Item Policy
A product is considered damaged if unusable due to carrier handling.
Photo/video proof is required.
Claims must be filed within 30 days of delivery.
What Is Not Covered
Wrong or invalid addresses entered by the customer
Pre-shipment/label-created statuses
Customs delays
Manufacturing defects
Carrier delays on expedited shipping
Packages returned to sender (unless lost in return transit)
Sanctioned countries
Miscellaneous Policies
Claims filed after 30 days may be denied.
Claims with no customer response within 10 days may close automatically.
Out-of-stock items may be refunded instead of replaced.
A notarized statement may be required.
Need Help?
Email us anytime at info@globalformulas.com
