FREE SHIPPING ON ORDERS WITHIN THE U.S. OF $150 OR MORE!

Global Formulas
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Shipping Policy

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  2. Shipping Policy

FREE SHIPPING WITHIN THE CONTINENTAL US ON ORDERS OF $150 OR MORE!

Shipping Policy

USPS and UPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

International Customers
International customers are responsible for all customs fees on delivery. We are NOT responsible for any customs delays/holds, etc, as every customer is responsible for making sure any products ordered run the risk of any particular country’s restrictions. 

  • DHL disclaimer - You will receive expedited door to door service and receive push notifications of your package along the way. (This is the fastest and safest way to have your goods delivered) 
  • USPS International - By choosing USPS International, Global Formulas is not responsible for lost packages, or package delays. 

How do I know my order has been placed successfully?

We will send you an acknowledgment email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your inquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

How long will my order take to be processed?
We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however, please allow 24 to 72 working hours as a guide.

Delivery Method and Timing:
Your order will be shipped within 72 hours of placing your order. All orders are shipped via UPS Ground or USPS and will take 1-6 days depending on location.

USPS and UPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

NOTE:
Global Formulas is NOT liable for packages that get stolen at unsecured locations in which the customer chooses to have the package sent to or known places where packages have been stolen in the past.

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              Terms & Conditions

              GLOBAL FORMULAS PROTECTION POLICY Most of our packages arrive extremely fast, but carriers can occasionally lose, mis-scan, or damage shipments. Global Formulas Protection ensures a quick replacement if something goes wrong. What Is Global Formulas Protection? Global Formulas Protection is optional shipping insurance covering: Lost packages Stolen packages (with required proof) Damaged items Replacements only — no refunds. If You Do NOT Purchase Protection If you decline protection: You must file claims directly with USPS, UPS, or FedEx. Global Formulas cannot guarantee replacements for lost, stolen, or damaged items. Carrier timelines apply. Stolen Package Requirements A package may be considered stolen if it is marked “Delivered” but cannot be found. To approve a stolen-claim, ALL of the following must be provided: Police report filed by the customer Video or photo evidence (Ring/Nest/security camera footage or clear photographic proof) Confirmation no one at the address received it Important: Carrier delivery photos or GPS-verified scans count as proof of delivery. Without actual evidence of theft, stolen claims cannot be approved. Lost Package Policy A package is considered lost when: Tracking has no updates for 7 days (domestic) or 20 days (international), or 72 hours have passed beyond the last estimated delivery date with no updates. Claims must be filed within 30 days. Damaged Item Policy A product is considered damaged if unusable due to carrier handling. Photo/video proof is required. Claims must be filed within 30 days of delivery. What Is Not Covered Wrong or invalid addresses entered by the customer Pre-shipment/label-created statuses Customs delays Manufacturing defects Carrier delays on expedited shipping Packages returned to sender (unless lost in return transit) Sanctioned countries Miscellaneous Policies Claims filed after 30 days may be denied. Claims with no customer response within 10 days may close automatically. Out-of-stock items may be refunded instead of replaced. A notarized statement may be required. Need Help? Email us anytime at info@globalformulas.com