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Return Policy

 

We cannot guarantee the freshness or climate controlled storage of any product that is not directly ordered from us.

Products damaged during transit must be reported through the contact form on our site within 72 hours of delivery. We are not liable for any products that are damaged after that time period or for any orders that are not covered by Shipping Protection.

Furthermore, any issues with product being damaged, please check your order to ensure that you stayed opted into Shipping Protection. If you are covered by Shipping Protection, proceed to file a claim with Global Formulas. Make sure to take enough photos so that your claim is approved. Email your name and order number with the problem/mishap to: 

operations@globalformulas.com

SUPPLEMENT RETURNS

All returns must be in unopened/sealed and unused condition. Please contact operations@globalformulas.com to start your return process. Product(s) must be returned within (30) days from original date of purchase, and in original condition.  The product must be sealed/unopened and untampered with. If you are unsure of any flavor preferences please refer to the link below to try before you buy: 

https://globalformulas.com/collections/to-go-pack

Shipping charges are non-refundable, and the customer is responsible for return/exchange shipping costs. Include your full name, order number and reason for return in your return package. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.

Returns must be shipped to:

Global Formulas Returns
27111 Aliso Creek Road, Suite 170
Aliso Viejo, CA 92656

SUPPLEMENT EXCHANGES

Exchange shipping to our warehouse is the customers responsibility. As well as the shipping for the item that is desired. 

All exchanges must be in unopened/sealed and unused condition. Please contact operations@globalformulas.com for more information to start your exchange process. Product(s) must be returned within (30) days from original date of purchase, and in original condition. The product must be sealed/unopened and untampered with. If you are unsure of any flavor preferences please refer to the link below to try before you buy: 

https://globalformulas.com/collections/to-go-pack

Shipping charges are non-refundable, and the customer is responsible for return/exchange shipping costs. Include your full name, order number and reason for exchange in your return package. Keep your proof of postage and ship your return along with a tracking number as we are not liable for packages that are lost or stolen in transit.

Returns must be shipped to:

Global Formulas Exchanges
27111 Aliso Creek Road, Suite 175
Aliso Viejo, CA 92656

APPAREL

If you are unhappy with your purchase or would like to return your items to receive a refund or exchange, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:

Items must be sent back within 30 days of the delivery date.

Items must be unworn, unwashed, and have original tags attached.

Items must be free of stains, makeup, deodorant, or wear.

Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center. 

Global Formulas does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return. If you are exchanging you are also responsible for the re-ship of the exchange.

Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a refund. Please email operations@globalformulas.com for assistance.)

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.