If you are unhappy with your purchase or would like to return your items to receive a refund or exchange, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:
- Items must be sent back within 30 days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- Items must be free of stains, makeup, deodorant, or wear.
- Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
- Global Formulas does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return. If you are exchanging you are also responsible for the re-ship of the exchange.
- Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue a refund. Please email firstname.lastname@example.org for assistance.)
- Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. For more information please download and print this form and return with your item(s).
- Return drop-offs are not accepted at our Distribution Center or corporate office.
Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
All returns must have an authorized Return Authorization Number. Please contact our shipping department for that information. Product(s) must be returned within (30) days from original date of purchase, and in original condition. Shipping charges are non-refundable, and the customer is responsible for return shipping charges.
Returns must be shipped to:
Global Formulas Returns
27111 Aliso Creek Road, Suite 175
Aliso Viejo, CA 92656