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Global Formulas Shipping Protection

 

Most of our packages are shipped and delivered extremely fast! However, sometimes carriers have mishaps and can incorrectly scan packages, lose them, and even damages can occur.  If something goes wrong, customers (that’s you!) can quickly and conveniently resolve their issue in just a few steps. 

 

Understanding Global Formulas Protection and Your Options for Lost, Stolen, or Damaged Orders

We offer Global Formulas Protection as an optional service to provide added peace of mind for your order. Here's what you need to know about Global Formulas Protection, how it works, and what your responsibilities are if you choose not to purchase it.

What is Global Formulas Protection?

Global Formulas Protection is shipping insurance that covers your order in the event it is lost, stolen, or damaged during transit. By adding this optional service, you can ensure a hassle-free replacement process if any issues arise.

  • Covered Events:
    • Lost packages
    • Stolen orders
    • Damage during transit
  • How It Works:
    If your order is covered by Global Formulas Protection and an issue occurs, you can easily file a claim with Global Formulas for a quick resolution.

What Happens if I Don’t Purchase Global Formulas Protection?

Global Formulas Protection is not required, but if you choose not to purchase it, you will be responsible for filing a claim directly with the carrier (e.g., USPS, FedEx, UPS) that handled your shipment.

  • Carrier Claims Process:
    • File the claim with the shipping carrier.
    • Provide the necessary documentation and evidence to support your claim (e.g., tracking information, photos).
    • Follow the carrier’s timeline for resolution.

How to Add or Remove Global Formulas Protection

  • Adding Global Formulas Protection:
    Global Formulas Protection is automatically added to your cart at checkout.
  • Removing Global Formulas Protection:
    • Uncheck the box next to Global Formulas Protection in your cart or at checkout.
    • Note: Refreshing or updating your order will re-add Global Formulas Protection automatically. You can uncheck the box again to remove it.

Important Notes

  • Applies to Physical Items: Global Formulas Protection is only applicable to physical items in your cart.
  • Customer Responsibility: If Global Formulas Protection is not purchased, Global Formulas cannot guarantee resolution for lost, stolen, or damaged orders. You will need to rely on the carrier’s claim process for any compensation or replacement.

Have Questions?

If you have questions about Global Formulas Protection or need assistance with your order, contact our support team at info@globalformulas.com. We're here to help!

Lost Items Policies

What We Cover

Packages presumed to be lost
An item is considered “lost” if it is never reported as “delivered,” and if 7 days have passed since the last tracking status update for domestic shipments, and 20 days for international shipments, including Canada. A claim must be filed within 30 days of the last tracking update.

Elapsed estimated delivery date
Global Formulas will consider a package “lost” if 48 hours have passed since the last estimated delivery date provided by the carrier, and no delivery or update to status has been made. A claim must be filed within 30 days of the last tracking update. 

Only part of an order was delivered
If a single order is shipped in multiple packages and any package(s) does not arrive, Global Formulas will consider the undelivered package(s) “lost.” A claim must be filed within 30 days of the last tracking update (“delivery date”). 

If a single order of multiple items is shipped in one package, but only part of the order arrived and there is no evidence of tampering, Global Formulas will not consider the package “lost.” 

What We Don’t Cover

Invalid address, delivery barriers, or packages marked “return to sender”
Global Formulas will not consider a package “lost” if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address, an unexpected delivery barrier, or if the customer refuses a delivery. In these instances, the carrier may return the package to the retailer (“return to sender”) to be reused or resold*. 

If the package is misplaced by the carrier while in transit back to the retailer, and no tracking update is issued for 7 days, Global Formulas will consider the package “lost.” A claim must be filed within 30 days of the last tracking update. 

Input wrong address
Global Formulas will not consider a package “lost” if the customer entered the wrong address at the time of purchase. If the package has not yet shipped, customers should reach out to the retailer to remedy the incorrect address. If the package has already shipped, customers should reach out to the shipping carrier to divert the package to the correct address.

Order marked “pre-shipment” “label created” or “shipment information received” 
Global Formulas will not consider a package “lost” if it is marked “pre-shipment,” “label created,” or “shipment information received,” as these orders are still unfulfilled and the package has not yet shipped. Fulfillment delays could be due to low inventory or if the shipping carrier has yet to take custody of the package. 

Orders stuck in customs
Global Formulas will not consider a package “lost” if the order is stuck in customs for any reason, including incomplete paperwork, unpaid taxes or fees, or prohibited items. Please contact your local customs agency with questions. 

Stolen Items Policies

Delivered but missing package
Global Formulas will consider a package “stolen” if the package is marked “delivered” but the customer did not receive it. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier. 

Delivered to wrong address
Global Formulas will consider a package “stolen” if the customer provided the correct address at checkout, but the shipping carrier delivered it to the wrong address. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the neighbor may hand over the misdelivered package.  

Damaged Items Policies

Damaged Items 
Global Formulas will consider an item “damaged” if it is unusable. Global Formulas requires evidence of the damaged item (photos, videos, etc.) as part of the claims filing process. Claims for damaged orders must be filed within 30 days of the delivery date. 

Manufacturing Defects
Global Formulas will not consider an item “damaged” if it exhibits any manufacturing defects or nicks or marks that occurred prior to shipment (e.g. the box or packaging does not show signs of mishandling). 

Miscellaneous Policies

Claim filed too late
All claims must be filed within a 30-day lost, stolen, or damaged protection time frame. If a claim was filed after 30 days since it was lost, stolen, or damaged, Global Formulas reserves the right to deny the claim.

Closed claim
If you do not respond to a claim correspondence from Global Formulas within 10 days, Global Formulas will automatically close the claim. Customers can reopen the claim by responding to the original thread.

Customer didn't want Global Formulas Shipping Protection

If the order has been fulfilled and assigned a tracking number, Global Formulas is already protecting the package and cannot refund the customer. 

If the customer’s package has not yet been fulfilled and does not yet have a tracking number, Global Formulas must first cancel the order before we can refund the Shipping Protection premium. 

 

Expedited shipping
Global Formulas does not cover shipping carrier delays or lateness on expedited shipping (e.g. overnight, next day, or two- or three-day delivery). For example: If you purchased two-day shipping and your order is delivered (undamaged) any time after the second day, Global Formulas’ policy does not apply. For questions or concerns, contact the shipping carrier responsible for the delivery, as their policies may support a refund.

Out of stock items
Global Formulas reserves the right to refund items that are listed as out of stock.

Non-sanctioned shipping address
Global Formulas cannot cover orders shipped to countries imposed with U.S. sanctions. In these instances, the Global Formulas Shipping Protection premium can be refunded upon request.. 

Checkout requires ID verification
Global Formulas reserves the right to offer customers a refund, instead of a replacement order, if the store requires extra ID verification steps. 

Notarized Incident Statements
Global Formulas may require that customers fill out an online notarized incident statement as part of the claims process. Learn more about online notarized incident statements and the OneNotary process.