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Accessibility

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globalformulas.com Accessibility Statement



Updated: December 2019.

General

globalformulas.com strives to ensure that its services are accessible to people with disabilities. globalformulas.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

Accessibility on globalformulas.com

globalformulas.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows globalformulas.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).

Enabling the Accessibility Menu

The globalformulas.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

Disclaimer

globalformulas.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Despite our efforts to make all pages and content on globalformulas.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

Here For You

If you are experiencing difficulty with any content on globalformulas.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

Contact Us

If you wish to report an accessibility issue, have any questions or need assistance, please contact globalformulas.com Customer Support as follows:

Email: info@globalformulas.com
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              Terms & Conditions

              GLOBAL FORMULAS PROTECTION POLICY Most of our packages arrive extremely fast, but carriers can occasionally lose, mis-scan, or damage shipments. Global Formulas Protection ensures a quick replacement if something goes wrong. What Is Global Formulas Protection? Global Formulas Protection is optional shipping insurance covering: Lost packages Stolen packages (with required proof) Damaged items Replacements only — no refunds. If You Do NOT Purchase Protection If you decline protection: You must file claims directly with USPS, UPS, or FedEx. Global Formulas cannot guarantee replacements for lost, stolen, or damaged items. Carrier timelines apply. Stolen Package Requirements A package may be considered stolen if it is marked “Delivered” but cannot be found. To approve a stolen-claim, ALL of the following must be provided: Police report filed by the customer Video or photo evidence (Ring/Nest/security camera footage or clear photographic proof) Confirmation no one at the address received it Important: Carrier delivery photos or GPS-verified scans count as proof of delivery. Without actual evidence of theft, stolen claims cannot be approved. Lost Package Policy A package is considered lost when: Tracking has no updates for 7 days (domestic) or 20 days (international), or 72 hours have passed beyond the last estimated delivery date with no updates. Claims must be filed within 30 days. Damaged Item Policy A product is considered damaged if unusable due to carrier handling. Photo/video proof is required. Claims must be filed within 30 days of delivery. What Is Not Covered Wrong or invalid addresses entered by the customer Pre-shipment/label-created statuses Customs delays Manufacturing defects Carrier delays on expedited shipping Packages returned to sender (unless lost in return transit) Sanctioned countries Miscellaneous Policies Claims filed after 30 days may be denied. Claims with no customer response within 10 days may close automatically. Out-of-stock items may be refunded instead of replaced. A notarized statement may be required. Need Help? Email us anytime at info@globalformulas.com