Terms and conditions

/Terms and conditions
Terms and conditions2018-09-26T10:25:48+00:00

Terms and Conditions

International Customers

International customers are responsible for all customs fees on delivery.

How do I know my order has been placed successfully?

We will send you an acknowledgment email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your inquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

How long will my order take to be processed?

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however, please allow 24 to 72 working hours as a guide.

Delivery Method and Timing

You order will be shipped within 48 hours of placing your order. All orders are shipped via UPS Ground or USPS and will take 1-6 days depending on location.  See Map below for estimated shipping time.

Return Policy

All returns must have an authorized Return Authorization Number. Please contact our shipping department for that information. Product(s) must be returned within (30) days from original date of purchase, and in original condition. Shipping charges are non-refundable, and the customer is responsible for return shipping charges.

Returns must be shipped to:
Global Formulas Returns
27111 Aliso Creek Road, Suite 175
Aliso Viejo, CA 92656

Global Formulas PRIVACY STATEMENT – EU RESIDENTS

This policy is applicable to residents and individuals located in the European Union.

Your privacy is as important to us as it is to you! We treat the information you provide us (such as your name or email – aka “Personal Data” as further defined below) with the highest level of integrity and responsibility. This statement describes what we collect, what we do with it and how you can manage it, plus some information about how the site operates and the security safeguards we have in place.

The policies below are applicable to Personal Data collected through Global Formulas websites (including any versions optimized for viewing on a wireless or tablet device) (“Global Formulas Websites”), all apps published by Global Formulas (“Global Formulas Apps”), all email newsletters published or distributed by Global Formulas, all other interactive features and communications provided by Global Formulas, and to any and all Personal Data provided by you to Global Formulas.

By using our Global Formulas website, you are accepting the practices described in this Privacy Statement.  If you do not agree to the terms of this Privacy Statement, please do not use the Global Formulas and/or supply us with your Personal Data.  We reserve the right to modify or amend the terms of this Privacy Statement from time to time. We will provide you with specific notice of the modifications or amendments, particularly if we intend to apply the modifications or amendments to this Privacy Statement retroactively or to Personal Data already in our possession. Your continued use of the Global Formulas website following the posting of changes to these terms will mean you accept those changes. 

1. What Data We Collect and How We Use It:

You can browse our Websites without telling us anything personal about yourself. But we need some information from you to do many things on or at the Global Formulas website. Therefore, we may collect various types of information from you in conjunction with your use of the Global Formulas website, including Personal Data. Personal Data is information that can directly or indirectly identify you.  Such Personal Data is information that you may supply to us, as described more fully below, i.e., when you make a purchase, obtain a subscription, complete a survey or participate in a promotion, attend or participate in a program, register on the Global Formulas website, upload content to a website or app, participate in a community, or provide your e-mail address.

In order to provide you with the best customer experience, we occasionally ask you to tell us a little about yourself.

1.1 Registration

The type of Personal Data we may collect when you register on our Global Formulas website, check out online may include the following:

  • Your name, address, telephone number, and email address.
  • Passwords and usernames associated with our Global Formulas website.

We collect and process this Personal Data to perform administrative services to provide you with the respective underlying services, e.g. faster purchasing process, facilitate an easier, customized online or in-store experience and facilitates your participation in communities, forums, or other areas where you contribute content, reviews, or other feedback.

The legal basis for the processing is the performance of a contract.

We will retain this Personal Data for as long as you use our services, e.g. purchase via our Outlets.

1.2 Loyalty Programs

The type of Personal Data we collect when you subscribe to one of our Global Formulas Loyalty Program member may include the following:

  • Your name, address, telephone number, birthdate, and email address.
  • Loyalty Program Membership number.
  • Passwords and usernames associated with our Global Formulas.

We collect and process this Personal Data to perform administrative services to provide Loyalty Program members with the respective underlying services, e.g. faster purchasing process, facilitate an easier, customized online or in-store experience, with customized mailings and email and special offers, information and notices.

We will retain this Personal Data for as long as you use our services, e.g. remain a Loyalty Program member.

1.3 Purchases

The type of Personal Data we collect when you check out online or pay at the register on our Global Formulas may include the following:

  • Your name, address, telephone number, and email address.
  • Credit or debit card information.
  • Loyalty Program Membership number.
  • Passwords and usernames associated with our Global Formulas and/or to authenticate your participation in a program or purchase of goods or services.

We collect and process this Personal Data to process a purchase made online or with a credit card in a store, to process a return or exchange a previously purchased item, send email receipts, order confirmations, and delivery confirmations.

The legal basis for the processing of this Personal Data is the performance of a contract.

We will retain this Personal Data for three years from the date of your last purchase.

1.4 Websites, apps and interactive communications

When you interact with the Global Formulas website, we may collect and process certain data. For the Global Formulas that are our websites, interactive communications, or apps, our servers may automatically keep an activity log of your use of our Global Formulas website. Generally, we collect and store the following categories of data that may be considered Personal Data:

  • Demographic a five-digit zip code.
  • Device information about your computer, browser, mobile device, or other devices that you use to access Global Formulas website. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
  • Analytics and usage information about your use of the Global Formulas website.
  • Additional “traffic data” and log files such as time of visit, date of visit, software crash reports, session identification number, access times, and referring website addresses.

We collect and process this Personal Data to evaluate, improve and administer our services, products, and programs.

The legal basis for the processing of this Personal Data is your consent.

We will retain this Personal Data for as long as you show interest in our services (e.g. by surfing on our website) or until you withdraw your consent.

1.5 Newsletters, Offers and Marketing Communications

We collect your e-mail address when you sign up to receive our news, offers and other marketing communications.

We collect and use that Personal Data to send you Global Formulas news and marketing communications.

The legal basis for the processing of this Personal Data is your consent. You may withdraw your consent to receive such information, change your marketing preferences, or remove yourself from our mailing lists by clicking on the “unsubscribe” link in the footer of promotional emails, by e-mailing us at info@globalformulas.com or by contacting us at: Global Formulas, Customer Service, 27111 Aliso Creek Road, Suite 175, Aliso Viejo, CA 92656 or by phone at +1 (888) 254-0800. Please note, however, that you generally cannot opt-out of service-related announcements, e.g if delivery of a product or service is delayed.

We will process this Personal Data for as long as you show interest in our services and newsletters or until you withdraw your consent. If you have not shown interest in our services for more than three years, we will delete this Personal Data.

1.6 Collection of Personal Data Through Social Media Platforms or Using Your Social Media Login

When you interact with any Global Formulas page or account on a social media platform, including, but not limited to, Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, Instagram, or Pinterest, we do not collect the Personal Data that you make available to us on that page or account. However, the social media platform or another third-party may collect your Personal Data through plug-in information. You should refer to the privacy policy for the respective social media platform for additional information.

1.7 Customer Service

When you contact our customer service you may provide us with your name, email address, information on your request and optionally with your telephone number.

We collect and process this Personal Data to assist you with questions about products, delivery, billing or other issues.

The legal basis for processing this Personal Data is the performance of a contract or quasi-contract.

We retain this Personal Data for six years.

2. How Do We Share Your Personal Data:

We do not disclose any of your Personal Data collected by us to any companies except (a) otherwise disclosed in this Privacy Statement. In no event will we sell or rent your Personal Data as part of a customer list or similar transaction. When Personal Data is shared with a third party, that party is instructed to use your Personal Data only to the extent necessary to perform their contracted functions.

2.1 Our service providers

We share your Personal Data with the following data processors (i.e. service providers that help us to perform the above tasks):

  • A contracted service provider (or an affiliate of a contracted service provider) in the administration or performance of any aspect of our business operation or Global Formulas website
  • Advertisers or other companies with whom we have a marketing relationship in order to send you information/offers that we believe will be of interest to you based on your consent.
  • Appropriate persons or entities in conjunction with fraud protection.

2.2 Other Recipients

We share your Personal Data with the following third parties that process your data for their own purposes (i.e. these third parties are not processors; they rather use your Personal Data because they have an own interest). We will inform you about such disclosures in case they are necessary:

  • Payment processors such as PayPal.
  • A delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return is being shipped.
  • Law enforcement or other agencies if we are required to do so by law, or by a warrant, subpoena or court order to disclose your Personal Data, or as otherwise required or admissible (e.g. for claims) by law.
  • A business party in case of transactions of Global Formulas assets, where permitted by law.
  • Appropriate persons in emergency situations as we determine reasonably necessary to protect and defend our rights or property, you, or any of our other customers, employees, agents, or users.
  • Appropriate persons or entities to assist in debt collection where you owe a debt to us.

3. Your Rights

If certain requirements are fulfilled, you have the following rights:

  • Obtain from us confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data;
  • Rectification of inaccurate Personal Data;
  • Erasure of Personal Data;
  • Objection to the processing of Personal Data;
  • Restriction of processing of Personal Data; and
  • Portability of Personal Data – receive the Personal Data you have provided to us in a structured, commonly used and machine-readable form and transmit those data it to another data controller.

Also, where our processing of your Personal Data is based on your consent, you may withdraw consent at any time for the future. Please note that withdrawing your consent will not affect the lawfulness of the processing before the withdrawal.

To make a Data Subject Rights Request, contact us via:

  • e-mail: info@globalformulas.com, or
  • Post: Global Formulas 27111 Aliso Creek Road, Suite 175
  • Aliso Viejo, CA 92656.
  • You may lodge a complaint with the competent supervisory authority if you think that the processing of Personal Data by us infringes data protection laws.

For additional information: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en

3.1 Cookies:

The Global Formulas Websites and interactive features use cookies so that we (1) know who you are and (2) can personalize the Global Formulas Websites according to your preferences.

3.1.1 What are cookies?

Cookies are text files that are downloaded to and stored on your device when you surf the internet (e.g. smartphone or computer), whenever you access a website. Cookies can store a variety of information.

There are basically two types of cookies:

Persistent cookies – these cookies are stored on your device until you delete it or until its lifespan expires.

Session cookies – these cookies are temporary and are deleted once you close your browser.

Cookies help to improve your user experience when using the Global Formulas by remembering your preferences and providing you with relevant information. You can learn more about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

3.1.2 Categories of cookies

Strictly Necessary means the cookies are essential for the provision of the site and any requested services, e.g. purchases, but do not perform any additional or secondary function. If these cookies are enabled, not all functions are available and your website experience might be impaired.

Performance Cookies are those that provide statistical information on site usage, i.e. web analytics.

Functionality Cookies These cookies allow the provision of better functionality and personalization, as they store your preferences. If you enable these cookies, some or all of these functions may not work properly.

Targeting/Advertising Cookies are used to create profiles or personalize content, e.g. advertisement based on your interests.

3.1.3 How do we use cookies?

Any pages on the Global Formulas Websites where you are prompted to log in or that are customizable require you to accept cookies. Cookies are also required in order for you to add multiple items to your shopping cart before checking out. You may set your Web browser to notify you when you receive a cookie. However, if you do not accept cookies from the Global Formulas Websites, you will limit the functionality of the Global Formulas Websites.

We may use various services of third parties to collect and use anonymous information about your visits to and interactions with the Global Formulas through the use of technologies such as cookies to tailor advertisements for goods and services. Some of these advertisements will impact your experience on the Global Formulas Websites and interactive features. To learn more, or to withdraw consent for receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Outside Links:

This Privacy Statement only applies to Global Formulas website. The Global Formulas Websites, Global Formulas Apps may include links to the websites of business partners, vendors and advertisers. These other sites and the information you submit to them are outside of our control. These websites may collect Personal Data about you and operate according to their own privacy practices, which may differ from those in this Privacy Statement. Consult that website’s privacy policy for more information about their practices and policies.

3.1.4 Collection of Your Source IP Address/Location Data

We may collect and store location data about you associated with your account on the Global Formulas website. 

We use your location data specifically to:

  • Perform statistical, demographic, and marketing analyses of users of the Website, App, and interactive communications and their purchasing patterns as well as targeted communication via our mobile devices.

The legal basis for the processing of this Personal Data is your consent.

We will retain this Personal Data for as long as you show interest in our services (e.g. by visiting our stores or using our apps) or until you withdraw your consent.

3.1.5 Google Analytics

We use Google Analytics, which is a web analytics service from Google Inc. Google Analytics drops a cookie on your device to recognize you on an anonymous basis, once you return to a specific website. Google uses the information received from the cookie to store a profile of the pages you have accessed within a session.

You may refuse the collection of your data by this cookie by downloading and installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en

Further information on this cookie is available under https://policies.google.com/privacy?hl=en.

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