Privacy/Return Policy

/Privacy/Return Policy
Privacy/Return Policy2018-06-19T10:32:27+00:00

Privacy Policy

Dear Visitor:
We want you to know how we handle the information you send us via the internet. Our Privacy Policy adapts to the internet’s dynamic environment. We keep you informed by updating this Privacy Policy as our procedures change. Please review it occasionally to remain informed. This Policy was last updated on August 1, 2014. This is the way we handle information:

Automatic Collection
Our Web server automatically recognizes only the visitor’s domain name (not the e-mail address), IP address and records the visitor’s browser and platform type (e.g., Crome browser on a Microsoft platform).

Cookies
We use cookies to:
Record the visitor’s session information (such as the visitor’s shopping selections when ordering).
Record user-specific information on the pages the visitor selects for viewing.

E-mail Addresses
When a visitor gives us an e-mail address while placing an order, signing up for our newsletter, or when visitors send us e-mail correspondence, we retain the visitor’s e-mail address. We do not sell, share or trade visitors email addresses.

Visitor-Keyed Information
We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number).

Mailing Addresses
Visitors who give us their mailing address online will only receive mail contact from us with information regarding orders they have placed online.

Telephone Numbers
Visitors who give us their telephone numbers online will only receive telephone contact from us with information regarding orders they have placed online.

Ad Servers
GlobalFormulas.com does not have arrangements with any ad server companies for this Web site.

Security
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Disclosure
If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.

Global Formulas
Email: info@globalformulas.com

International Customers

International customers are responsible for all customs fees on delivery.

How do I know my order has been placed successfully?

We will send you an acknowledgment email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your inquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

How long will my order take to be processed?

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however, please allow 24 to 72 working hours as a guide.

Delivery Method and Timing

You order will be shipped within 48 hours of placing your order. All orders are shipped via UPS Ground or USPS and will take 1-6 days depending on location.  See Map below for estimated shipping time.

Return Policy

All returns must have an authorized Return Authorization Number. Please contact our shipping department for that information. Product(s) must be returned within (30) days from original date of purchase, and in original condition. Shipping charges are non-refundable, and the customer is responsible for return shipping charges.
Returns must be shipped to:
Global Formulas Returns
27111 Aliso Creek Road, Suite 175
Aliso Viejo, CA 92656