Who we are
Our website address is https://www.globalformulas.com.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you contact our customer service you may provide us with your name, email address, information on your request and optionally with your telephone number.
We collect and process this Personal Data to assist you with questions about products, delivery, billing or other issues.
The legal basis for processing this Personal Data is the performance of a contract or quasi-contract.
We retain this Personal Data for three years.
Newsletters, Offers and Marketing Communications
We collect your e-mail address when you sign up to receive our news, offers and other marketing communications.We collect and use that Personal Data to send you Global Formulas news and marketing communications.
The legal basis for the processing of this Personal Data is your consent. You may withdraw your consent to receive such information, change your marketing preferences, or remove yourself from our mailing lists by clicking on the “unsubscribe” link in the footer of promotional emails, by e-mailing us at firstname.lastname@example.org or by contacting us at: Global Formulas, Customer Service, 3 27111 Aliso Creek Road, Suite 175, Aliso Viejo, CA 92656 or by phone at 1-888-254-0800. Please note, however, that you generally cannot opt-out of service-related announcements, e.g if delivery of a product or service is delayed.
We will process this Personal Data for as long as you show interest in our services and newsletters or until you withdraw your consent. If you have not shown interest in our services for more than three years, we will delete this Personal Data.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics, which is a web analytics service from Google Inc. Google Analytics drops a cookie on your device to recognize you on an anonymous basis, once you return to a specific website. Google uses the information received from the cookie to store a profile of the pages you have accessed within a session.
You may refuse the collection of your data by this cookie by downloading and installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en Further information on this cookie is available under https://policies.google.com/privacy?hl=en.
Who we share your data with
We do not disclose any of your Personal Data collected by us to any companies except (a) to Global Formulas’s parent, subsidiaries, or related entities or (b) to Global Formulas franchisees or their parent, subsidiaries or related entities or (c) as otherwise disclosed in this Privacy Statement. In no event will we sell or rent your Personal Data as part of a customer list or similar transaction. When Personal Data is shared with a third party, that party is instructed to use your Personal Data only to the extent necessary to perform their contracted functions. They are instructed to maintain the security of your Personal Data. Where your Personal Data is transferred to third parties that do not provide for an adequate level of data protection, there are appropriate safeguards in place, namely a combination of standard contractual clauses and Privacy Shield. Please contact email@example.com to obtain copies of these safeguards.
We may share your Personal Data with:
1.1 Our service providers
We share your Personal Data with the following data processors (i.e. service providers that help us to perform the above tasks):
- A contracted service provider (or an affiliate of a contracted service provider) in the administration or performance of any aspect of our business operation or Global Formulas
- Advertisers or other companies with whom we have a marketing relationship in order to send you information/offers that we believe will be of interest to you based on your consent.
- Appropriate persons or entities in conjunction with fraud protection.
1.2 Other Recipients
We share your Personal Data with the following third parties that process your data for their own purposes (i.e. these third parties are not processors; they rather use your Personal Data because they have an own interest). We will inform you about such disclosures in case they are necessary:
- Payment processors such as PayPal.
- A delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return is being shipped.
- Law enforcement or other agencies if we are required to do so by law, or by a warrant, subpoena or court order to disclose your Personal Data, or as otherwise required or admissible (e.g. for claims) by law.
- A business party in case of transactions of Global Formulas assets, where permitted by law.
- Appropriate persons in emergency situations as we determine reasonably necessary to protect and defend our rights or property, you, or any of our other customers, employees, agents, or users.
- Appropriate persons or entities to assist in debt collection where you owe a debt to us.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Payment processors such as PayPal
A delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return is being shipped.
Your contact information
The type of Personal Data we may collect when you register on our Global Formulas website, check out online may include the following:
- Your name, address, telephone number, and email address.
- Passwords and usernames associated with our Global Formulas.
We collect and process this Personal Data to perform administrative services to provide you with the respective underlying services, e.g. faster purchasing process, facilitate an easier, customized online experience and facilitates your participation in communities, forums, or other areas where you contribute content, reviews, or other feedback.
The legal basis for the processing is the performance of a contract.
We will retain this Personal Data for as long as you use our services, e.g. purchase via our website.
How we protect your data
When you place orders on or through the Global Formulas Websites and Apps, all of your order information, including your card number and delivery address, is transmitted through the Internet using SSL technology, which encrypts your order information before transmitting it to our secure server. This is designed to prevent someone other than operators of the Global Formulas Websites and Apps from capturing and viewing your Personal Information. If your Web browser or device cannot support this level of security, you will not be able to order products through the Global Formulas Websites and Apps. Nearly all current internet browsers and devices can support a secure connection. Visit your browser or device’s website to download a current version.
To provide you with an increased level of security, online access to your Personal Information is protected with a password that you select. We strongly recommend that you do not disclose your password to anyone. Global Formulas will never ask you for your password in any unsolicited communication (including unsolicited correspondence, such as letters, phone calls or e-mail messages).
What data breach procedures we have in place
Upon discovery of any data breach, we will let all customers know of the breach and what type of information was obtained from the breach.